Policies and Procedures

We want nothing, but happy and healthy pups at LMPG. If your groomer feels your pet is distressed, we will take the precautionary measures to help calm them. If we feel it is unsafe for the pet or groomer to continue, we will stop the process and return your pet to you with pictures and video explanation as to why we can not safely continue our services. Client must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. For your pets safety and the groomers safety, overly aggressive pets or overly stressed pets will not be groomed by LMPG and will be returned to the client.  Current rabies is required for all pets groomed by LMPG.

Excessive de-matting is painful, time consuming and a costly procedure that causes extreme discomfort and can aggravate or cause skin conditions. Client is aware that coat neglect can cause issues such as brush and clipper irritation. Matted pets run the highest risk of accidents such as cuts, nicks from clippers and scissors. It is at LMPG discretion to determine if it is the pets best interest to de-mat or "shave down" and start over. Shaving your pet may dramatically change your pets appearance and the hair will be very short. This also may expose pre-existing conditions. LMPG will not be responsible for condition of pets coat or after effects of grooming which may include, but are not limited to: itchiness, skin redness, sunburn, self-inflicted abrasions or irritation, or failure to regrow hair.

Grooming procedures can sometimes be stressful, especially with senior pets or pets with pre-existing health conditions. Because senior pets and pets with health conditions are more prone to injury and illness LMPG will groom for cleanliness and comfort and may  not be able to give you the styling you request if it is not in the best interest of the pet. Please understand that as the pet gets older, styling becomes less important and comfort becomes LMPG's number one priority. The goal for us is to see your pet the least amount of possible times to ensure that your pet is not suffering from undue stress due to frequent grooming.

Small businesses are greatly effected by last minute cancellations and no show appointments. LMPG schedules appointments to give your pet the undivided attention they need and deserve, in a soothing and calm environment. We accept a limited number of appt. each day to ensure our quality of service. Our automated system will send a text or email, 48 hours in advance. We ask that you give us at least 24 hours notice to avoid a $50 fee for missed appointments, or $50 cancellation fee will applied to your next grooming appointment. 

A price range can be given to you prior to service, however, we can not guarantee anything until we have had our hands on your pet. Coat length, breed size, cooperation of pet, quality of coat (matting) and aggression are all factors used when determining final price.

Appointment times are estimated arrival times. Please understand that we are working with live animals our schedule is subject to interruptions and delays, such as, but not limited to: refueling, traffic, driving distance between appt. and previous appointments running over. If we feel we will be early or late LMPG will give you a courtesy call to let you know.